Online Dispute Resolution

In accordance with Law No. 144/2015, of September 8, we inform you that, in the event of a dispute, the consumer may resort to an Alternative Consumer Dispute Resolution (ADR) Entity.

If you have purchased a product or service on our website and wish to file a complaint, you may do so through the Online Dispute Resolution Platform, managed by the European Commission and available at:

https://ec.europa.eu/consumers/odr

For our geographical area (Viseu), the competent RAL entity is:

Coimbra District Consumer Dispute Arbitration Center
Rua D. Manuel I, 86 – 1st floor, 3000-602 Coimbra
📞 Tel.: 239 821 690
📧 Email: geral@centrodearbitragemdecoimbra.com
🌐 Website: www.centrodearbitragemdecoimbra.com

Alternatively, you can submit your complaint through the Electronic Complaints Book:
https://www.livroreclamacoes.pt